Support

Frequently Asked Questions

Honest, upfront answers to the questions we hear most.

At full power (2000W), the Zuna costs roughly 60 cents per hour depending on your electricity rate. Use the 9 power settings to dial back output and save even more.
Yes. The Zuna is IP65 weatherproof, rated to withstand rain and perfect for pergolas, patios, and outdoor entertaining. Mount at least 1.8m high with 0.5m clearance.
The Zuna starts warming instantly. Full heat is reached within minutes, not the 10–20 minutes you'd wait with a gas or convection heater.
Not necessarily. It's wall-mounted with an adjustable bracket and plugs into a standard NZ/AU outlet. Some customers install it themselves, others prefer a handyman.
Approximately 10–16m² depending on ceiling height, wind, and shelter. Best results in enclosed or semi-sheltered areas.
We don't recommend it. Use the built-in timer (1–24 hours) to auto shut-off. The Zuna has overheat protection and SAA/RCM/CE certifications.
No, keep the remote dry. The heater itself is IP65, but the remote is not waterproof.
3-year warranty covering manufacturing defects. Keep your proof of purchase. Contact Zuna via the website for warranty or spare parts support.
Yes. The Zuna works equally well indoors — bathrooms, garages, sunrooms, and living areas. It produces no fumes, no noise, and no UV light, making it safe for any interior space.
Via the included remote control or the button panel on the unit. There are 9 power settings from 200W up to 2000W, plus a 1–24 hour auto shut-off timer.

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